Have any of these situations happened to you? Forgetting your client's name Sony Michel Black Jersey , unintentionally insulting a co-worker, spilling coffee on your boss, not recognizing an old friend, drinking too much at the company party Stephon Gilmore Black Jersey , sending a racy e-mail to the wrong person, or asking a woman's due date when she's not pregnant ? ouch! You never have a second chance to make a first impression, so what happens when that first impression is a negative one?
In a perfect world none of these things would occur, but the truth is Tom Brady Black Jersey , we all make mistakes. Effective communicators are not only aware of how their actions impact others; they also know how to respond in uncomfortable situations. If handled properly, flubs can actually serve to strengthen your image and help you gain respect. If you've committed a social faux pas here is how you can recover.
Apologize Immediately. Time is of the essence when it comes to image damage control. As soon as you realize that you may have offended someone, address it. The more time that passes, the more the story can become blown out of proportion. While first impressions stick Julian Edelman Black Jersey , so do last impressions. Take control of the situation by making your last impression a positive, sincere apology.
Avoid Over-Apologizing. Saying you're sorry is important, but overdoing it can create another uncomfortable situation. First, your goal in apologizing is to acknowledge your mistake and re-position yourself as being responsible and sensitive. If you repeatedly bring up the past Jake Bailey Camo Jersey , groveling and begging for forgiveness, you're defeating your purpose. Second, it puts the other person in the uncomfortable position of having to constantly reassure you. Eventually that person may choose to avoid you altogether.
Make No Assumptions. It's easy to assume that others think the worst of you, but usually what we imagine is far worse than reality. Approach your apology by owning your feelings rather than telling others how you assume they feel. This gives you a chance to test their perceptions and get a real handle on the situation. So Hjalte Froholdt Camo Jersey , instead of starting out with, ?You must think I'm a total idiot?? speak for yourself, ?I'm uncomfortable with how I behaved yesterday because I realized I might have offended you. Did you feel the same way?? Starting out this way also prevents over-apologizing because the other person may think it was no big deal.
Be Sincere. No matter what the circumstances, a sincere apology requires three steps. First Yodny Cajuste Camo Jersey , own what happened fully without blaming it on other people or circumstances. Second, acknowledge how your actions affected the other person which means listening without defending yourself. Third, commit to what you will do differently in the future to avoid making the same mistake. Such an apology might sound like, ?I want to apologize for what I said yesterday. After speaking with you Damien Harris Camo Jersey , I can hear how much my comments offended you and caused embarrassment. I want you to know that in the future I will be more sensitive.?
Humor Works. Depending on the situation, a little self-deprecating humor can save you. Make sure it's directed only at you and does not increase anybody else's level of discomfort. Sometimes calling it like you see it in the moment breaks the tension and provides an opening for you to recover. Be careful not to over indulge though. Too much self-deprecation can have the same effect as over-apologizing.
Monitor Future Behavior. Communication has a cumulative effect, so every impression you make builds on the previous one. Overcoming a bad impression requires that all future behavior be consistent with how you want to be perceived. It will take time and trust to change perceptions, but it can be done!
ERP Software in Health Care Industry Computers Articles | June 24 Chase Winovich Camo Jersey , 2010 Health care industry cannot continue to follow old practices and technologies. They need to be updated in terms of use of latest technology and faster information transfer for better services to their patients.
There has been a significant growth in health care industry recently which has enabled the hospitals to use latest technology like ERP for better services and provide value for money to their patients. Hospitals cannot continue to follow old practices and technologies. They need to be updated in terms of use of latest technology and faster information transfer for better services and retain their patients.
ERP in health care industry still needs lot of development as most of the ERP solutions today are inclined towards manufacturing or distribution and have some common features with health care industry but lack in providing industry specific solutions. Still ERP can be of immense help in improving the working and value realization of any hospital of any size.
ERP in health care industry can be very handy in improving human resource management for maximizing the value realization of investment done on the human capital. ERP system can relate the HCM applications with customer relationship tools to make every employee responsible for his actions and directly involved in the success of the organization. ERP in health care industry help greatly by providing an edge in anticipating demands for skilled work force and improving the retention rate to use their work force as strategic asset.